Work with us

Are you looking for a new challenge in a large, international organisation? Are you interested in joining a diverse team of professionals, committed to serving governments and citizens?�

Present in 91 countries, TLScontact is a truly international company, where you can interact with colleagues all over the globe on a daily basis. We offer a diverse, inclusive company culture and multiple opportunities for career development.

Read on to learn more about our organisation and the positions that we are currently recruiting for.�

Get to know us better

Great Place To Work®� Certification

34 countries certified in 2022

In 2022, we received Great Place To Work® certification in 34 countries, representing 80% of our workforce.� �

Our objective is to achieve Great Place To Work® certification in all eligible locations by 2025, covering 90% of our total global workforce.�

A diverse community of employees

Over 90 nationalities represented

We employ people of over 90 different nationalities.
Women represent 63% of our workforce and 37% of our senior leadership. Our objective is to increase that percentage to more than 40% by 2025.� �

Regular employee satisfaction surveys

Every employee’s opinion matters

We run an annual E.Sat employee satisfaction survey, covering all our workforce. Participation is typically very strong: the participation rate in our 2022 survey was 85%. We then put in place action plans to address issues at both the local and global level.

Opportunities for career progression

Continuous professional growth support

As an organisation, we are committed to the professional development of our employees. 29% of our staff have been with the company for over 5 years and many of them have evolved into new roles during that time. We have put in place multiple talent development programmes and in 2022, we made 10% internal promotions.

A strong commitment to employee wellbeing

Always supported, stronger together

We organise regular webinars to promote employee health and wellbeing. We have also trained 20+ Mental Health First Aiders from among our global team, who are available to provide support to any employee struggling with a mental health issue.

Our Social Corporate Responsibility vision

Committed to our people and our planet

We seek to make a positive social and environmental contribution to today’s world. We do this by combining a digital-first approach with care for our people, the environment and the communities around us.

Interested in joining us?

At TLScontact, we value creativity and a fresh perspective on our activity. You can encounter a workplace atmosphere that is both pleasant and suitable for quick career development, where you work with a multicultural, diverse and international team of individuals.�

Whether you’re a recent graduate or an experienced professional, you will find opportunities at TLScontact within our different departments.�

Discover our latest job vacancies

Employee testimonials

Wei Li

Zone Manager
Beijing Visa Application Centre,
China

Although TLScontact has grown into a multinational organisation, we keep the spirit of a start-up, with a powerful sense of belonging, approachable management and organisational agility. I appreciate the attention paid to growing each member of the company, employees’ mental health, leadership development and training. At TLScontact, we continuously see concrete actions, opportunities to practise and constant follow-up allowing people to grow.

Another point that I really appreciate is to be able to collaborate with colleagues from diverse geographies and witness how one problem can be solved in diverse ways that are equally efficient. Culturally-speaking, it is a very enriching environment.

Ryan Hiney-Brasil

Cyber Security Manager
Lisbon Corporate Office,
Portugal

As Cyber Security Manager, I am being entrusted with providing a leadership perspective in the continuing evolution of the Cyber Security department. From the beginning of my journey with TLScontact, I felt like I could pursue my career ambitions with this company. From dedicated time to commit to my self-development, and the company-provided resources at my disposal, TLScontact has helped me become the professional I want to be.�

This is just a micro look into the entire spectrum of how TLScontact has helped me, but there are many other career programmes existing at TLScontact. In summary, the company cares about self-development and has provided me with very good options to grow personally and professionally!

Anna Youme

Centre Manager
Dakar Visa Application Centre,
Senegal

I was an agent and backup supervisor for five years and have mastered all the duties related to these positions. I have been promoted and I am now in charge of a centre of 12 people. In my new role, I am continuously learning and taking on new challenges.�

At TLScontact, one’s hard work is really valued. With this promotion, I feel a sense of accomplishment which is for me a driving force to do even better. It gives me professional satisfaction and the joy of work well done. I am happy to work with all my team members. We are together and know that we can rely on each other no matter what.

Stefan Slovic

Call Centre Supervisor
Belgrade Visa Application Centre,
Serbia

Since 2019, I have had the opportunity to explore a couple of roles at TLScontact and in October 2022, I was promoted to Call Centre Supervisor, taking on new responsibilities.

After starting as an agent, I moved to the Technology department in the Service Desk team and then back to the Operations department as Supervisor for the call centre. I feel delighted and energised about all the possibilities that the company has offered to me. I believe my journey and experience represent a positive example of how every employee should get the chance from their company to explore and grow. I feel deep gratitude towards my management for giving me a shot at leading a team. It truly has opened a new perspective for me.

Viktoria Shabalina

Operations Team Leader
Moscow Visa Application Centre,
Russia

Thanks to TLScontact, I was promoted from Operations Agent to Team Leader within four years of experience. Now mentoring new employees through our onboarding programme, I realise even more how the company provides every individual with an exceptional opportunity to continue learning in different areas – even if the employee doesn’t have any experience at all!�

Within my personal development plan, I am currently studying management processes with some TLScontact specialists from across the world. It fills me with a sense of global solidarity, gives me the possibility to view the world from a different angle and adopt the experience of our foreign colleagues. You just need to seize this opportunity if it becomes available to you!