About us - TLScontact

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.�

Our History

TLScontact has experienced strong growth since its beginnings in the early 2000s, working with the French Embassy in Beijing. Since that time, we have become a truly international organisation, today providing visa and consular services to citizens in 91 countries. �

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OUR MISSION

We provide innovative visa processing, consular and travel support services that deliver outstanding citizen experiences, while ensuring that the issuing nation’s security requirements and regulations are met.�

OUR VISION

Our vision is to be a trusted partner to the governments of every nation as they participate in the global economy and welcome the world’s citizens.�

Integrity

We act with honesty and integrity at all times.

Respect

We respect our clients, our visa customers and each other.

Professionalism

We are professional in all our interactions with clients and customers.

Innovation

We are innovative in our approach and we embrace change.

Commitment

We are committed to providing the best possible service to our government clients and to our visa customers.

OUR TEAM

At TLScontact, we believe that fostering a diverse and inclusive workplace is not only a moral imperative but also a strategic advantage. We use these principles of diversity and inclusion to drive innovation, collaboration and empowerment across our organisation. Watch this video to discover our diverse team, from all four corners of the world.�

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OUR EXECUTIVE TEAM

Simon Yoxon-Grant

Chief Executive Officer

“At the core of TLScontact lies a profound connection with people. We are deeply committed to helping individuals realise their dreams, while also ensuring the safety and security of the governments that welcome them.

Our employees, driven by unwavering dedication, consistently pursue quality and excellence in everything they do.

Each day, they inspire me and remind me that, as a team, we can overcome any challenge while genuinely caring for those we serve.”

Michael Aouate

Chief Financial Officer

“At TLScontact, we recognise the critical importance of careful financial management and compliance with strict international standards to foster trust among our key stakeholders.

These also form the foundations for long-term business success and make the Finance and Legal team strategic partners for our wider organisation.

We seek to empower our colleagues across the business with the insights and resources they need to drive growth, foster innovation, and improve operational performance.“

Gabriele Piva

Chief Operating Officer

“We are a dynamic organisation committed to providing unparalleled customer service.

Our care for our employees drives our ambition to foster a culture of safety and collaboration, where individuals can learn, grow and excel, contributing to our collective success.

By empowering our team members, we drive innovation and efficiency, allowing us to consistently deliver excellence to our valued government clients and visa customers, one interaction at a time.”

Simon Peachey

Chief Sales Officer

“We build trusted partnerships with governments, enabling the collaboration and innovation that help them deliver their operational, policy and strategic objectives.

We harness the wealth of expertise within our organisation and carefully selected best practice from partners to develop and deliver robust solutions, tailored to governments’ particular needs. 

We maintain the highest security standards while working with governments to continually improve efficiency and every element of the visa, consular and citizen service customer experience.”

Simon Yoxon-Grant

Chief Executive Officer

“At the core of TLScontact lies a profound connection with people. We are deeply committed to helping individuals realise their dreams, while also ensuring the safety and security of the governments that welcome them.

Our employees, driven by unwavering dedication, consistently pursue quality and excellence in everything they do.

Each day, they inspire me and remind me that, as a team, we can overcome any challenge while genuinely caring for those we serve.”

Michael Aouate

Chief Financial Officer

“At TLScontact, we recognise the critical importance of careful financial management and compliance with strict international standards to foster trust among our key stakeholders.

These also form the foundations for long-term business success and make the Finance and Legal team strategic partners for our wider organisation.

We seek to empower our colleagues across the business with the insights and resources they need to drive growth, foster innovation, and improve operational performance.“

Gabriele Piva

Chief Operating Officer

“We are a dynamic organisation committed to providing unparalleled customer service.

Our care for our employees drives our ambition to foster a culture of safety and collaboration, where individuals can learn, grow and excel, contributing to our collective success.

By empowering our team members, we drive innovation and efficiency, allowing us to consistently deliver excellence to our valued government clients and visa customers, one interaction at a time.”

Simon Peachey

Chief Sales Officer

“We build trusted partnerships with governments, enabling the collaboration and innovation that help them deliver their operational, policy and strategic objectives.

We harness the wealth of expertise within our organisation and carefully selected best practice from partners to develop and deliver robust solutions, tailored to governments’ particular needs. 

We maintain the highest security standards while working with governments to continually improve efficiency and every element of the visa, consular and citizen service customer experience.”

Anne-Charlotte de Marguerye

HR Director

“The core of our company’s success is our people, their growth, and their potential. We aim to nurture a culture where employees can flourish, whatever their gender, background, race or religion.

We have a well-established talent development programme and we favour internal promotion wherever possible.

We also encourage regular employee feedback, through programmes such as Great Place To Work®, to help us to continue evolving and improving.”

Alexander Zverintsev

Chief Information Officer

“We are a digital-first company, committed to accelerating digital transformation for governments and citizens.

Through TLSdigital, our modular government platform, we ensure the agile delivery of secure, resilient and experience-led citizen services.

We use innovative technologies to empower seamless interactions, ensuring that every touchpoint reflects our dedication to excellence and efficiency.”

Greg Lane

Director of Continuous Improvement

“At TLScontact, we have an unwavering commitment to compliance.

Our dedicated team safeguards the integrity of our services and continuously refines our processes, adapting to the dynamic global environment.

We apply Lean Management techniques and focus on service quality, integrating ISO 9001 Quality Management standards and involving all our employees in our continuous improvement efforts.“

Richard Burkard

Leadership Development Director

“Guiding the next generation of leaders in the visa outsourcing industry is a privilege and a passion.

We seek to empower our employees with a blend of mentorship, dedicated development programmes, training and discussion, across multiple cultures and locations.

We also focus on promoting good mental health and creating an environment where all our people feel psychologically safe.”